Who we are
YORK MERCANTILE, company number 17485683, is responsible for personal information it processes in connection with enquiries and its services. Our registered office is 52 York Avenue, Manchester, England, M16 0AG. Contact YORKMERCANTILELTD@GMAIL.COM or +44 7417 336626 about privacy matters.
Information we handle
When you contact us, we receive the information you provide, such as your name, email address, telephone number, organisation and enquiry details. If you become a customer, we may also process correspondence, project requirements, delivery details and transaction records. Website hosting providers may process technical information such as IP addresses and access logs to operate and protect the website.
Why we use information
We use enquiry information to respond and take steps you request before entering a contract. We use customer information to perform agreed contracts and meet legal obligations, including relevant accounting requirements. We may also rely on legitimate interests to manage business communications, maintain security and handle disputes, where those interests do not override your rights. Where processing relies on consent, you may withdraw that consent at any time.
Who receives information
Information may be handled by service providers supporting email, website hosting and business administration, professional advisers and public authorities where required by law. We share only information relevant to the purpose. Provider arrangements may involve processing outside the UK; where required, appropriate transfer safeguards must be in place. Contact us for information about arrangements relevant to your data.
How long information is kept
We retain information only as long as needed for the purpose for which it was collected. Retention depends on whether an enquiry leads to a contract, applicable record-keeping duties, ongoing support requirements and the need to establish or defend legal claims. Information no longer needed should be securely deleted or anonymised.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal information. You may object to processing based on legitimate interests and to direct marketing. Contact us using the details above to exercise your rights. We may need to verify your identity.
Cookies and website features
The supplied website theme does not add analytics, advertising cookies, embedded maps or marketing trackers. WordPress and your hosting provider may use technical cookies, particularly for administrative login. Any added plugins or tracking tools must be assessed and this notice updated before use; consent must be obtained for non-essential cookies where required.
Your choices and complaints
Providing enquiry details is voluntary, but we may be unable to respond or arrange services without sufficient information. This website does not make solely automated decisions with legal or similarly significant effects. Please contact us about concerns. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes
We may update this notice when our website or business practices change. The date above indicates the most recent revision.